Tech Support Engineer
Posted on: 2019-06-25
Job Function Role : Customer Support
Industry : ITES - Business Process Outsource (BPO)
Job Registration No : LCS3039006
Job Location : Bangalore
Selection Process : Written-test,Face to Face Interview,
Do you Need Back Log Allowed : NO
Do you Need Travell Required : No
Do you Need Bond : No
Do you Need InnRotation Shift : Yes
Job Responsibilities:
Any graduate with 1-3 yrs of relevant experience in Tech Support for our Client. The detailed job description is as follows: Mandatory 1 – 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process. Mandatory Skills:  Excellent communication skills in English (both spoken and written)  Basic to advanced knowledge of computers (software)  Working knowledge of internet and networking  Typing speed - minimum 35 wpm with 100% accuracy  Attention to detail is a must along with accuracy in the chats  Ability to follow instructions as directed  Willingness to work in 24 x 7 work environment Desired Skills:  Self-motivated with excellent interpersonal skills  Innovative and self-starter  Ability to work with minimum supervision  Detail and analytical orientation  Problem solving and conflict resolution skills  Demonstrated ability to work in a fast paced environment  Ability to respond to common inquiries or complaints from customers  Must be well organized and driven to meet deadlines Job Description:  TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chats simultaneously.  Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls  Responsible for responding to customers in an efficient and professional manner  Handles and resolves technical queries; identifies and escalates accordingly  Meets expectations regarding productivity as defined by the process or manager  Escalates necessary cases to the right level within the defined LOB (Line Of Business)  Ensures compliance with all company and departmental policies, procedures, and Guidelines  May be required to perform other tasks as requested, assigned, or directed  Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels  Flexibility to work extended hours with minimal notice during high volumes  Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday